Communications Specialist (Non Emergency)

Pembroke Pines, FL
Pembroke Pines Police Department

Salary: $51,958 – $84,656

Essential Functions:

  • Screen non-emergency phone calls from the public, assess situations, and determine appropriate responses required by Police Personnel. Execute all duties in compliance with CJIS and departmental policies.
  • Monitors and operate multiple local, state, and national criminal justice databases including Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), Driver and Vehicle Information Database (DAVID), and Criminal Justice System (CJIS).
  • Monitor and operate multiple law enforcement radio equipment to communicate and disseminate pertinent information to police personnel.
  • Monitor various security systems and/or surveillance cameras.
  • Assist the public via telephone and direct requests for various police department services or provides general information and services.
  • Assist field units utilizing various law enforcement resources. Coordinate services for law enforcement personnel including but not limited to towing, public works, traffic control, and animal control requests.
  • Prepare official report and maintain multiple logs for proper law enforcement record keeping.
  • Perform various departmental callouts for critical incidents. Secure and coordinate overtime assignment requests for police personnel to ensure adequate staffing.
  • Document Citizen complaints and/or commendations received over the telephone and forward by email.
  • Perform related work as required.

Requirements:

1. High School diploma or GED

2. Proficient with standard office suites and prior experience with proprietary software including Excel, Outlook, and Word.

3. Prior administrative work experience preferred.

4. Must be able to pass State mandated background investigation.

5. Must be able to pass FCIC/NCIC certificate training. Applicants must complete Police Employment application before calling for testing. Once the Police Employment application (31 pages) is completed, applicants must schedule an appointment for the Basic Skills & Typing test and successfully complete this requirement. Applications are sent to the Police Department for additional consideration after an applicant successfully completes the tests. Testing is available Monday – Thursday 8am-2pm. Call (954) 392-2090 to schedule an appointment for the testing.

https://www.ppines.com/Jobs.aspx?UniqueId=97&From=All&CommunityJobs=False&JobID=Police-Department-Communications-Special-137