Public Safety Dispatcher III
The Public Safety Dispatcher provides for the safety and well being of university students, faculty, staff and property by supplementing the efforts of the campus police officers. Perform functions relating to emergency and routine radio and telephone communications. Document shift activity of campus police officers. Monitor campus alarm systems.
- Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch campus police, local police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.
- Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, student schedule records and previous reports and provides pertinent data.
- Monitor several complex radio frequencies including campus police, transportation, facilities, event services and others. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Monitor local police radio for activity in the northern Baltimore area. Monitor campus alarm systems and direct officers’ response to same. Notify local police and fire officials when necessary.
- Assist campus police officers’ field efforts by accessing computerized campus information including the employee and student directories. Enter work orders for facilities maintenance, technology services and access control. Document actions of campus police officers, including building and patrol checks, safety transports and escorts, door assists and other police services.
- High school diploma or GED.
- Strong interpersonal and communication skills, a pleasant disposition and an ability to communicate with diplomacy and tact in sensitive situations.
- Ability to handle multiple simultaneous responsibilities.
- Experience in data entry and retrieval.
- Ability maintain confidentiality.
- Ability to work holidays, weekends, during emergency conditions and additional shifts as required.
- Ability to think quickly and act with composure under emergency and stressful situations.
- Ability to communicate clearly and concisely via two way radio.
- Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.
- Bachelor’s Degree.
- Valid Driver’s License.
- Three to five years of experience dispatching at a higher education institution highly preferred.