Communications Operator Experienced and Trainee

Huntington Beach, CA
Huntington Beach Police Department

Salary: $6,009.47 – $7,448.13 Monthly

DUTIES SUMMARY
The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).

COMMUNICATIONS OPERATOR (TRAINEE)

This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received.

Minimum Qualifications – Communications Operator (Trainee)
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Knowledge of: During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.

Ability to: Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.

Education: High School Degree or equivalent.

Experience: Type 40 words per minute. A typing certificate, as described below, must be turned in at or before the oral exam. You may submit a copy of your typing certificate to: MFrame@hbpd.org.

Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.

 

COMMUNICATIONS OPERATOR (EXPERIENCED)

This posting is for applicants who already possess a Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment.

Minimum Qualifications – Communications Operator (Experienced)
Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Knowledge of: During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.

Ability to: Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.

Education:

  • High School Diploma or equivalent.
  • POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be turned in at your oral exam.
  • (Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate)

Experience:

  • Must be currently working, or have worked in the last 24 months, as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period.
  • Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.
  • Must type 40 words per minute (net). A typing certificate, as described below, must be turned in at or before the oral exam. You may submit a copy of your typing certificate to: MFrame@hbpd.org.