Lateral Communications Officer/911 Dispatch

Newberg, OR
Newberg Police Department

Salary: $4,678.27 – $5,971.33 Monthly.

Position Summary:

Operates communications equipment to receive and process incoming emergency 9-1-1 and non-emergency calls for assistance. Performs dispatch duties and keep accurate records of communications received and transmitted for police, fire, and emergency medical response as well as other agencies. Often high intensity and fast moving work is involved.

Works under the close supervision of the Communications Supervisor.

Essential Functions:

  • Operates radio and multi-line phone telephone control consoles receiving both emergency and non-emergency calls for police, fire and medical emergency assistance and other public requests for help. Effectively route other calls for service to other appropriate agencies.
  • Dispatches medical call in accordance with APCO procedures and gives pre-arrival instructions to callers awaiting arrival of responding units.
  • Questions callers with professionalism and control to determine the nature of the problem being reported and gather required information. Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants and stolen vehicles information; enter and record information via computer terminal; maintain status of equipment to maintain control and record the activity of the dispatched units.
  • Dispatches calls to appropriate units or departments; maintain information on units’ activities. Maintains contact with emergency apparatus and personnel using two-way radio, telephone, mobile dispatch terminals and computer aided dispatch system (CAD).
  • Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on-duty officer of any concerns.
  • Performs other duties as assigned by the Communications Supervisor, Police Support Services Manager, and Police Chief.


  • High school graduate or equivalent.
  • Bi-lingual ability in English and Spanish preferred and is incentivized.
  • Experience in a multi-task, public service, and/or customer service environment preferred.
  • DPSST Telecommunications Basic Certification.