Police-Telecommunications Officer

Salary: $23.67 – $35.50 Hourly

Position Summary:

An individual in this position answers multi line phone system, answers and responds to emergency and non-emergency calls and dispatches Police, Fire, EMS, Animal Control, and other needed services.

Essential Functions:

• Answers multi line telephones including E911 calls.
• Communicates effectively, courteously, and clearly in English, verbally and in writing, which includes speaking distinctly and responding promptly to protect the safety of officers and the public.
• Listens and comprehends both telephone and radio traffic.
• Assists and records requests for Police, Fire and EMS from the public and department personnel-via telephone, radios and in person.
• Comprehends and applies the City of Texas City ordinances, policies, and procedures.
• Documents all activity, locations and status in computer aided dispatch system, and quickly disseminate any additional information.
• Operates computer terminals for specialized access with various automated date banks.
• Works in a confined area for 12 or more hours and remain seated for long periods of time entering data into various computer systems on a constant basis.
• Inputs, retrieves, and maintains information, reading from both computer screen and printouts.
• Operates multi-channel radio systems.
• Assigns appropriate police personnel for routine and emergency calls for service.
• Operates all communication equipment in low-light conditions, discerning distinct colors used with the CAD (Computer Aided Dispatch) System.
• Concentrates on many tasks through many distractions.

Requirements:

• High school diploma or equivalent;
• Six Months (6) months of experience or equivalent training, education, and/or experience.
• Must have or be able to obtain a basic telecommunications certificate within one year of date of hire.
• Must possess a valid Texas driver’s license with an acceptable driving record.