Starting Salary is $40,916
The incumbent is responsible to provide essential communications and support functions for police, fire, ambulance, and animal control personnel. Interact with the general public and other governmental agencies in order to gather and disseminate accurate information to public safety personnel. Act as the primary point of contact between the citizens of Springdale and the police and fire departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive.
2. Answer administrative, non-emergency, and E911 phone calls and determine the priority and appropriate response for these calls.
3. Dispatch necessary police, fire, EMS and animal control personnel using a 400 MHz multi-channel radio system. Monitors and updates personnel activity status using a complex computer aided dispatch (CAD) program.
4. Provide timely information to public safety personnel regarding relevant history of locations and/or persons to include; weapons, narcotics, violence, or other safety hazards.
5. Perform a variety of routine clerical, administrative, and technical duties including; completes standard office forms, fulfills written requests for information from in-house personnel and outside agencies, files dispatch records, and updates and maintains written and computer generated logs.
6. Utilize the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) databases to assist law enforcement personnel in their duties. Enter, delete, and confirm wanted persons, stolen property, and missing persons in both ACIC and NCIC. Check and confirm validity of drivers’ licenses, vehicle licenses and warrants utilizing these databases. Research criminal history records. Send and receive electronic messages. Comply with all regulatory laws and policies regarding each database.
7. Maintain written and electronic logs of traffic light outages, street closures, and other information which may affect public safety responses to emergency and non-emergency calls for service.
8. Correspond with utility companies, wreckers, the coroner’s office, business representatives and various other agencies as requested or needed by public safety personnel or the general public.
EDUCATION AND EXPERIENCE
High school diploma plus special training and additional college courses and two years of related experience and/or training;
CERTIFICATES, LICENSES, REGISTRATIONS
ACIC Level I & II Certification, Emergency Medical Dispatch Certification.