Dispatcher II

Roseville, CA
Roseville Police Department

Salary: $34.64 – $48.74 Hourly

Position Summary:

To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required.

Essential Functions:

  • Receive emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; provide emergency medical pre-arrival instructions; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
  • Use a computer aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations; use an automated records management system (RMS) related to public safety activities to enter and retrieve information.
  • Maintain contact with all units on assignment; maintain status and location of field units and monitor radio frequencies of outside public safety agencies.
  • Receive incoming telephone and voice radio calls for non-emergency assistance; dispatch animal control, water, sewer, electric utility, and street maintenance staff as needed.
  • Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
  • May testify in court proceedings.
  • Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service.
  • Perform related duties as assigned.

Requirements:

  • Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville. AND;
  • Equivalent to completion of the twelfth (12th) grade GED, or higher level degree.
  • Some positions may need to possess a valid California driver’s license as required by the position by date of appointment.
  • Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment.
  • Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment.