Police Dispatcher

Salary: $22.76 / hour

Position Summary:

The purpose of this position is to receive and dispatch routine and emergency information to respond to the needs of the general public.

Essential Functions:

• Answers emergency and non-emergency phone calls on a multi-line phone system.
• Gathers information to interpret and analyze the caller’s situation and determine the best course of action; resolves problems, provides information, dispatches emergency services and/or refers caller to another agency or department.
• Notifies other departments and/or agencies that need to respond based on the situation such as Shelby 911, Alabama State Troopers, Fire Department, Gas Department, Coroner, wrecker companies, railroad companies and other law enforcement agencies.
• Maintains continuous status and location of all units to ensure officer safety; checks on officers at regular intervals according to department procedures.
• Monitors radio traffic of 911 operations, police, fire, and county; relays information to officers and administrative personnel as required.
• Accesses department, state, and national database systems to locate and verify information as requested such as, but not limited to vehicle registration, personal identification, and property identification, criminal history records, driving records, etc.; relays information to officers.
• Performs welfare checks on inmates at least once per hour and logs checks; prepares and distributes meals to inmates; responds to inmates requesting medical attention.
• Researches, reviews, and enters data into various programs; prints information and creates files as needed.
• Provides administrative public safety information and services to citizens such as, but not limited to, vehicle releases from tow companies, report pick-ups, how to file an accident report, report a crime, locate towed vehicles, etc.
• Contacts other City departments including Court, Public Works, Environmental Services, Fire Department, and Water Board to relay information or request services.
• Monitors city-owned camera systems for unusual or suspicious activity.
• Provide general clerical and administrative support as needed.

Requirements:

• High School Diploma or GED; one year of experience in communications, dispatching, customer service or related; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Prior public safety dispatch experience is preferred.
• Must receive and maintain NCIC certification within six (6) months of employment.