Communications and Records Supervisor

Salary: $6,797.00 – $8,262.00 Monthly

Closing Date: 10/6/2024 6:00 PM Pacific

Description

Excellent Benefits Package
Health, Dental, and Vision Premiums Paid at 100% for Employee and Eligible Dependents
Choice of CalPERS Health Plans
Retiree Medical (subject to vesting)
Bilingual Pay, Education Incentive, Tuition Reimbursement Program

Under general direction, plans, organizes, evaluates, and supervises the Communications and Records units within the Police Department; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to assigned areas of responsibility; ensures that functions meet all applicable laws, regulations, and City policies.

Examples of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Plans, organizes, evaluates, and supervises the work of staff responsible for providing police dispatch services and the daily operations and activities of law enforcement records management.
• Trains, counsels, evaluates, schedules and participates in the selection of staff assigned to the Communication and Records units; works with employees to correct deficiencies; identifies staffing needs; reviews needs with the appropriate management staff.
• Assists in the development and maintenance of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures; recommends and assists in the implementation of goals and objectives.
• Identifies training needs related to assigned areas of responsibility; reviews recommendations or identified needs with the appropriate management staff.
• Serves as system administrator for a variety of records management and intelligence databases and systems; assigns police employee privileges.
• Monitors and maintains dispatch center and records equipment and supplies needs; researches the dispatch equipment market; makes recommendations on equipment purchases.
• Coordinates and oversees audits of Records unit information and processes, including Department of Justice and National Crime Information Center audits.
• Compiles and oversees the release of police records information in accordance with the California Public Records Act.
• Assists in the preparation of county, state and federally mandated Uniform Crime and Arrest Reports (and National Incident Based Reporting System when implemented). Complies with all monthly federal submission requirements in a timely manner; prepare statistical reports as needed.
• Assists in the preparation and administration of the assigned program budgets; submits budget recommendations; monitor expenditures.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of police dispatch and records management.
• Prepares analytical and statistical reports on operations and activities.
• Monitors legal and procedural developments related to law enforcement records.
• May perform full range of duties of police dispatcher/clerk personnel.
• Performs related duties as required.

Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Operations, regulations, services and activities of a police dispatch center and law enforcement records management program.
• Methods and techniques of computer aided dispatch.
• Computer aided dispatch systems and radio equipment.
• Operations and procedures of police records management and crime statistics database systems. Principles and practices of data storage, retrieval and processing.
• Methods and techniques of record keeping.
• Principles and practices of program development and implementation.
• Principles, practices, methodologies, and techniques of crime analysis as it relates to statistics and law enforcement.
• Principles of supervision, training, and performance evaluation.
• Principles and practices of budgets and expenditure monitoring.
• Modern and complex principles and practices of the criminal justice system, law enforcement and police patrol.
• Federal Communications Commission regulations.
• Police Department and City policies and procedures.
• Court procedures/requirements concerning criminal case filings.
• Pertinent federal, state and local laws, codes and regulations.

Ability to:

• Select, supervise, train and evaluate staff.
• Plan, organize and coordinate the work and activity of a public safety communications center.
• Schedule effective twenty-four hour dispatch center operations.
• Organize and administer law enforcement records management system.
• Audit and validate crime data.
• Apply applicable codes and regulations to records management.
• Accurately utilize assigned law enforcement software applications and computer programs.
• Manage multiple database systems.
• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Work cooperatively with other departments, City officials and outside agencies.
• Operate radio transmitting equipment, 911 and computer aided dispatch systems, and all other equipment within the communications center.
• Participate in the preparation and administration of the assigned budget.
• Interpret and explain City and Department policies and procedures.
• Interpret and apply current legislation to law enforcement records management.
• Operate modern office equipment including computers and supporting applications.
• Prepare clear and concise reports.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines – Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

• Equivalent to the completion of the twelfth grade supplemented by college level course work in law enforcement, public administration, or a related field.

Experience:

• Five years of police dispatch and/or records management experience including two years of administrative and/or lead supervisory experience.

License or Certificate:

• Possession of an appropriate, valid driver’s license
• Possession of Peace Officer’s Standards and Training (POST) Basic Public Safety Dispatcher certificate. (A copy of the certificate needs to be attached to the application.)

Supplemental Information

SELECTION PROCESS
Applications will be reviewed and only those candidates whose applications and resume most clearly demonstrate the job related experience, education, and training sought by the City shall be selected to move forward in the recruitment process, which may consist of a written exam, performance tests, and oral interviews.

APPLICATION PROCEDURE:
Complete an online application at https://www.governmentjobs.com/careers/irwindaleca. The online application process allows you to attach electronic documents (i.e. resume, certifications) that you would like the hiring department to take into consideration when reviewing your application.

Please feel free to contact Human Resources at (626) 430-2200 or hr@irwindaleca.gov should you have any questions or need assistance.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout process.

All applicants must be legally eligible for employment in the United States. The provisions of this bulletin do not constitute an expressed or implied contract and any provision contained in this bulletin may be modified or revoked without notice. The City of Irwindale does not discriminate and is an Equal Opportunity Employer.