911 Dispatch / Public Safety Communications Officer

Great Falls, MT
Great Falls Police Department

Salary: $42,702.40 – $44,865.60 Annually.

Position Summary:

Responsible for receiving requests for information, non-emergency and/or emergency assistance from the general public, law enforcement, fire and medical personnel. Work is performed under the general direction of the Emergency Services Supervisor or Communications Center Manager

Essential Functions:

  • Monitor and dispatch appropriate law enforcement, fire and medical personnel to calls for service that involve life threatening or other emergency and non-emergency situations.
  • Monitor radio traffic on multiple frequencies for law enforcement, fire and medical personnel as well as being able to communicate with other city, county, state and federal agencies on mutual aid radio frequencies.
  • Operate and maintain proficiency in multiple computer systems and programs.
  • Using established medical protocols and procedures determine the level of response on all requests for medical assistance – emergency and non-emergency along with providing life saving instructions to 9-1-1 callers.
  • Work with distraught callers to determine location and nature of emergency, or threat to life, limb or property.
  • Prepare various records and reports in order to properly document shift activities.
  • Provide information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration, driver’s license status and similar information.


  • High School diploma or equivalent.
  • Six months of experience as a public safety dispatcher (desired, not required).
  • CPR Certification or ability to become certified.
  • CJIN Certification within six months of hire.
  • Public Safety Communicator Basic Certification (POST) within 12 months.
  • Ability to type 40 words per minute.
  • Pass a psychological evaluation prior to employment.
  • Pass an extensive background check prior to employment.
  • Possession of a valid Montana driver’s license.