9-1-1 Telecommunicator

Geneva, IL
Kane County Sheriff

Salary: $55,000.00 – $55,682.00 Annually.

Position Summary:

Responsible for ensuring the prompt answer of incoming emergency and non-emergency phone calls. Further responsible for the timely and efficient dispatch of requests for police, fire and emergency medical services. Monitors a variety of radio frequencies and serves as a vital link between the citizens of Kane County and the public safety agencies devoted to protecting them.

Essential Functions:

  • Will receive and process calls for service for police, fire and medical requests in accordance with standard operating procedures.
  • Will obtain, document and relay all required and pertinent information in the Computer Aided Dispatch system as well as responding units.
  • Will use resources to efficiently dispatch the appropriate jurisdiction and discipline to the call for service.
  • Will provide pre-arrival medical instructions to callers in accordance with Emergency Medical Dispatch guidelines.
  • Will monitor all required radio frequencies and will complete all necessary actions based on that radio traffic.
  • Will comply with Kane County Emergency Communications standard operating procedures and all lawful orders of superiors.
  • Will perform all job tasks effectively in a professional and courteous manner under varying levels of stress and activity.
  • Will work various assigned hours and shifts as required for continuous operation of the division.
  • Will use self-directed work time in an efficient manner, consistent with the mission statement and core values, under minimal supervision.
  • Will remain alert to the conditions within the dispatch center and be aware and responsive to co-workers.
  • Will have working knowledge of and ability to operate all necessary dispatch equipment and software.
  • Will apprise the Communications Shift Supervisor of any personnel or equipment issues.
  • Will complete and maintain all required testing, training, and certifications.
  • Will seek to improve professional knowledge, skills, and development.
  • Will represent the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
  • Performs other related duties as assigned.


  • Minimum of 18 years of age at date of hire.
  • High school diploma or GED.
  • Must pass a keystroke/typing test minimum of 35 words per minute, applicant testing, oral interview; as well as extensive background investigation; criminal history check, psychological evaluation, physical exam and drug test.
  • Law Enforcement Agency Data System (LEADS) Certification.
  • APCO Emergency Medical Dispatch Certification.
  • Illinois Department of Public Health (IDPH) Emergency Medical Dispatcher Certification.
  • CPR Certification.
  • National Incident Management System (NIMS).