Public Safety Dispatcher

Woonsocket, RI
Woonsocket Police Department

Position Summary:

Under general supervision, the Public Safety Dispatcher provides for the reception of the public, citizen requests for assistance; operation of Emergency Services Dispatching Systems; provides record keeping for related materials; monitor video and audio record systems both external and internal; and monitors activities in the detention cells as required.

Essential Functions:

  • Answers and processes incoming emergency and non-emergency telephone calls.
  • Monitors system alarms: Fire, Burglar and Hold-Up.
  • Monitors holding cell video and audio systems.
  • Answers and processes radio messages.
  • Dispatches Emergency Service Personnel to call for service.
  • Maintains continuous awareness of field unit locations and activities.
  • Initiates necessary records and reports required.
  • Records incoming complaint information.
  • Provides verbal information to citizens by telephone in a courteous and professional manner.
  • Redirects incoming calls to the appropriate office.
  • Types and files reports; cards; and performs computer assisted and manual office clerical duties.
  • Performs other duties as required.


  • A high school diploma, or a GED equivalent is required.
  • Must have one (1) year of experience in clerical functions.
  • Must be able to type at the minimum rate of thirty-five (35) words per minute as determined through a test administered by the RI Department of Labor & Training, or similar typing test, is required.
  • Must pass security screening by the Woonsocket Police Department, Court Records and Bureau of Criminal
    Identification (BCI) and must have no adverse police or court records.