Public Safety Communications Operator I (911 Dispatcher)

Joplin, MO
Joplin Police Department

Salary: $17.539 per hour.

Position Summary:

Answers emergency calls and non-emergency call requests from citizens or agencies, operates two-way radios to answer questions, dispatches appropriate law enforcement, fire, and/or emergency medical staff; researches and verifies information for public safety staff. Researches, enters, and disseminates information from multiple databases adopted by the Joplin ECC to appropriate emergency and non-emergency personnel.

Essential Functions:

1.Answers emergency 911 phone calls; evaluates the call to determine response needed; dispatches appropriate law enforcement/fire/emergency assistance staff; records information required to document time and nature of the call and action taken.

2.Conducts computer search through local, State and national databases; provides information to the requesting officers or other public safety staff.

3.Operates teletype or FAX machine to send/request information needed by a variety of law enforcement agency/organization staff.

4.Operates two-way radios to provide information to requesting Fire Department staff or law enforcement officers and agencies to inform officers and other staff of the nature and location of calls; operates a computer terminal to enter/request law enforcement information and data; logs calls to provide a record of daily activities.

5.Answers routine phone calls on regular phone lines to respond to questions requiring general information about the Police and/or Fire Departments and the City of Joplin.

6.Enters service calls into the Computer Aided Dispatch (CAD) system, Emergency Medical Dispatch(EMD) system, RapidSOS, GEM, Records Management System (RMS), InCode, Missouri UniformLaw Enforcement System (MULES), 3SI Security System, PageGate, and other computer systems asadopted.

7.Contributes effectively to the Police Department, communicates effectively with co-workers, bothwithin the department as well as outside the department. Maintains satisfactory attendance to ensureduties are performed without negatively impacting co-workers or delivery of service to the public.

Requirements:

  • Education: High school diploma or GED equivalent required.
  • Experience: No specific experience is required, but prefer prior experience in public safety communications or high-volume telephone customer service environments requiring data entry.
  • Licenses and Certifications: A valid state issued driver’s license is required. Must obtain certification for Missouri Uniform License Examination System (MULES), Emergency Medical Dispatch (EMD) and CPR and First Aid prior to completion of the probationary period.