9-1-1 Trainee – Public Safety Communications

Longview, TX
Longview Police Department

Salary: $40,570.92 Annually.

Position Summary:

Performs a variety of dispatch duties on behalf of the City’s Public Safety Communications Center; provides for the delivery of emergency and non-emergency services to the public; prepares dispatch records and documentation; operates various types of telecommunications equipment; and performs other related duties as assigned.

Essential Functions:

  • Answers and processes incoming 911 and non-emergency calls for assistance from the public. Requests and obtains information from callers; determines the need and type of service required.
  • Provides detailed pre-arrival instructions to callers necessary to assist in stabilizing patients and/or securing potential crime scenes.
  • Applies professional communication techniques to calm hysterical, irrational, or irate callers.
  • Documents and enters call information into the Computer Aided Dispatch (CAD) system.
  • Prepares, maintains, and submits various types of dispatch records and documentation. Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations.
  • Maintains communication with field units; monitors the location and safety of field personnel. Researches and relays call information to responders; performs driver license, vehicle registration, criminal background, and warrant checks; processes wrecker requests.
  • Operates various types of telecommunications equipment, software programs and systems including TLETS, VIN Assist, Positron Phone, Firehouse, Higher Ground, RMS, and Municipal Court Citation Maintenance systems.
  • Inputs, updates, and verifies the accuracy of information in the NCIC/TCIC systems; validates and confirms the status of entries.
  • Assists in monitoring security cameras, Doppler Radar, and National Weather Service Bulletins; gathers and disseminates related information to appropriate parties.
  • Provides referral services/support to other City departments including Public Works, Streets, Sanitation, Environmental Health, Transit, and the Municipal Court.
  • Attends training and develops public safety communications knowledge and skills. Maintains compliance with established Public Safety Communications policies and procedures. Performs other related duties as assigned or required.

Requirements:

  • High School Diploma or equivalent; no experience is required as this is an entry-level position.
  • Basic TCLEOSE Telecommunications Operator, NCIC/TCIC (Less Than Full Access) Operator, TTY, NOAA Skywarn Observer, EMD, CPR, and National Incident Management System (NIMS) ICS certifications are required within six months of employment.
  • Must possess a valid Texas Driver’s License.