9-1-1 Emergency Communication Specialist

Belton, TX
Bell County Sheriff

Salary: $19.80 Hourly.

Closing Date: 7/28/2024.

Essential Functions:

  • Answers multiple telephone lines; assesses incoming emergency and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
  • Assists with shift activity; informs adjacent shifts of calls/activities affecting them; acts as lead shift worker during absence of supervisor; assists with training new dispatchers and with preparing daily dispatch personnel assignments; schedules training.
  • Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
  • Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested/required.
  • Maintains officers’, fire, EMS, and other responding units’ activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents and breaks.
  • Enters/retrieves a variety of data into/from TCIC/NCIC, CAD (Computer Aided Dispatch), and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
  • Performs computer background checks on criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver’s licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
  • Operates telecommunications device for the deaf; issues case and assigns warrant numbers; performs pager, phone, and/or radio knock out tests as required.
  • Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
  • Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, and TCIC/NCIC entries/retrievals of information.
  • Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
  • Performs related work as required.

Requirements:

  • Requires High School graduation or GED equivalent.
  • Must possess and maintain a valid state driver’s license with an acceptable driving record.
  • Applicants must have the ability to successfully complete required licenses and/or certifications upon employment and maintain these during their employment.