Police Dispatcher I

San Bernardino, CA
City of San Bernardino

Salary
$4,025.63 – $4,893.48 Monthly

Closing Date
6/4/2023 at 11:59 PM Pacific Time (US & Canada);

Job Summary
Are you looking for an opportunity for professional growth and development while serving the community? Consider joining the City of San Bernardino’s Police Department as a Police Dispatcher! ? One of the premier agencies in the Inland Empire, the San Bernardino Police Department is recognized at the state and national levels for award winning community oriented policing programs.

Essential Functions: — Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

  • Operates an 800 MHz radio system, automated telephone system, and computer-aided dispatch (CAD) system to receive and transmit routine and emergency calls from the public by telephone, radio, and fax; interviews callers, and evaluates call data.
  • Interprets and assigns appropriate codes to calls for transmission; transmits radio messages to field units, dispatches police personnel and equipment, and monitors alarm boards.
  • Calms distressed citizens on the phone; evaluates, prioritizes, and sequences incoming information and determines number and types of units to send to emergency situations; notifies other departments of needed support services.
  • Assists with the coordination of emergency calls and relays questions from personnel in the field to appropriate supervisory personnel; monitors the status of police units and their location.
  • Participates in training and educational development; consistently gains new skills to enhance professionalism and ability to handle emergency calls and situations.
  • Performs a variety of clerical and dispatcher maintenance duties; operates office machines, compiles data, and prepares reports; maintains records of calls received and their disposition; maintains, updates, and modifies files, lists, and maps.
  • May appear in court to present testimony or evidence.

Minimum Qualifications

Education, Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent; and at least one year of customer service experience working with the public in person, by telephone or in radio communications. Experience in computer-assisted dispatching and telephone complaint processing is preferred.

A minimum typing speed of 30 words per minute.

Police Dispatcher I may be considered for advancement to Police Dispatcher II after demonstrating proficiency to perform the full range of duties of the latter class as described in established performance criteria. Typically, a Police Dispatcher I is expected to be capable of meeting the proficiency criteria within a 12-month period, depending on an individual’s prior experience and progression in performing the full range of Police Dispatcher II duties.

Licenses; Certificates; Special Requirements:
Successful completion of P.O.S.T. Public Safety Dispatcher course is required within 12 months of date of employment. Peace Officers currently employed at the San Bernardino Police Department who have satisfactorily completed a one-year probation may submit a copy of the P.O.S.T. Basic Certificate in lieu of completing the P.O.S.T. Public Safety Dispatcher Course.