Police Dispatcher I

Salary: $72,551.16 – $88,430.64 Annually

Closing Date: 12/28/2025

Position Summary:

The Police Dispatcher will perform communications between Police and Fire personnel, the general public and other law enforcement and fire agencies in emergency and non-emergency situations; to receive and relay information by a variety of communication methods; and to provide technical support to an assigned supervisor.

This is the entry level class in the Police Dispatcher series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Police Dispatcher I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.

Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Essential Functions:

• Maintain communications between Police and Fire personnel, the general public and other law enforcement and fire agencies; receive and relay information by radio, telephone, at the counter or by other communication means as appropriate; receive incoming 911 emergency and non-emergency calls from the public, for Police and Fire services.
• Answer phones and 911 calls; assess need, nature of the call and reason for requesting assistance; collect pertinent data; dispatch to appropriate field personnel; monitor and coordinate progress, location and needs of field personnel during specific activities in accordance with established procedures; enter information into system and maintain radio and activity log; research and provide accurate information requested by officers and citizens.
• Contact and coordinate with county sheriff’s department and other mutual aid agencies when applicable.
• Provide accurate information to the public and assist walk-in citizens with requests at the front counter; receive complaints and reports from the public by telephone and over the counter.
• Operate a Computer Aided Dispatch System; maintain department communications equipment and request repairs when needed.
• Perform a variety of general support work to assist and maintain Police records, reports and files; accurately process and file arrest reports, warrants, subpoenas, citations and other miscellaneous departmental paperwork as required; maintain reference materials.
• Assist with searching, booking and fingerprinting prisoners; arrange for tow trucks and contacts other appropriate agencies as needed.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Perform related duties as assigned.

Requirements:

• Some clerical or dispatch experience is desirable.
• Equivalent to the completion of the twelfth grade.
• Failure to obtain or maintain such required license(s) may be cause for disciplinary action.
• Possession of a valid California Class C Driver License may be required at the time of appointment. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.
• Possession of a Public Safety Dispatcher P.O.S.T. Certificate within one year of appointment.