Police Dispatcher I

Anaheim, CA
Anaheim Police Department

Salary: $5,681.87 – $6,905.60 Monthly

Closing Date: 12/27/2024

Position Summary:

The Anaheim Police Department invites you to experience a challenging and rewarding career as a Police Dispatcher I. Committed to serving our community through teamwork and the constant pursuit of excellence, you will demonstrate the values of the organization by providing a high level of customer service, exercise independent judgment, and make sound decisions in emergency situations.

Essential Functions:

  • Analyze requests for police services, determine priority ranking of each request and the kind and level of service to be dispatched in initial response, and determine available units to dispatch.
  • Dispatch police units, translating service requests into radio codes and relaying to police personnel in the field via radio and computer data terminals.
  • Listen to each radio transmission from police personnel in the field, acknowledge and comply with request for action or information.
  • Maintain awareness of position of each police unit and activities in which personnel are engaged, checking periodically with personnel to verify position and activity, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel.
  • Organize and coordinate activities of field units.
  • Maintain detailed records of each service request, each action taken and the time each action was taken.
  • Receive service requests by telephone on 9-1-1 emergency and business lines; obtain information on the nature of the request/emergency, the location, telephone number of caller and name of caller and other pertinent information, remaining on the line with victims in emergency, as appropriate, creating a record of the information, classifying service requests and determining beat area.
  • Place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, ambulance services, coroner, relatives of victims, telephone and utility companies, taxi companies and others to relay information or request services, maintaining detailed records of the time and nature of each call.
  • Read maps, memorize streets and major hundred block dividers; reasonably apply this knowledge to field unit beat assignments; coordinate and determine sectors.
  • Operate computer aided dispatch system equipment, enhanced 9-1-1 telephone systems, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
  • Refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function.
  • Monitor radio channels for service requests from other jurisdictions and emergency radio traffic.
  • Broadcast suspect information by radio, determining proper locations to post officers to contain an area and set up perimeter.
  • Provide on-the-job training to newly hired Police Dispatchers.
  • Assign meal break periods to field personnel.
  • May be required to testify in court.
  • Attend communications and patrol briefings and read daily logs.
  • Monitor security cameras; responsible for building security; screen all in-coming personnel and guests at the station and parking lot.
  • As required, perform the duties of a Police Communications Operator.
  • Perform related duties and responsibilities as required.

Requirements:

  • Performing high-volume public contact work.
  • English usage and spelling; record keeping methods; principles of human relations; and basic safety precautions and procedures.
  • Must be available to work assigned shifts, including weekends and holidays.
  • Possession of a valid California Driver’s License by date of appointment.