Police Dispatcher I
Salary: $58,980.00 – $71,700.00 Annually.
The City of Pomona is seeking motivated applicants who are interested in serving the public by becoming a Police Dispatcher for the Pomona Police Department. The Police Dispatcher I is an entry level position with a 12 month training period where the hire will work various work shifts and receive extensive training in the methods and procedures for police radio dispatching.
Under supervision, the Police Dispatcher I will perform a variety of duties involved in the operation of the emergency services systems and various communication devices; will receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.
- Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
- Screen incoming calls to determine necessity, priority, and type of response required.
- Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
- Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel. Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
- Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
- Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel. Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver’s license status. Contact other agencies and check for warrants on subjects.
- Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
- Perform related duties and responsibilities as assigned.
- High school diploma or GED equivalency.
- Experience in emergency services dispatching is highly desirable.
- Possession of a valid CA Class “C” driver’s license.
- English usage, spelling, vocabulary, grammar, and punctuation. Modern office practices, methods, and computer equipment. Principles and procedures of record keeping and reporting. Principles and practices used in dealing with the public.
- Learn to operate and perform minor maintenance on a variety of emergency communications equipment. Operate a computer terminal, teletype, radio, telephone, fax machine, copier, Dictaphone, and other office equipment. Type at a speed of 45 words per minute and enter data at a speed necessary for successful job performance.