Emergency Communications Officer, Trainee

Idaho Falls, ID
Idaho Falls Police Department

Salary: $44,054.40 – $61,235.20 Annually

Position Summary:

The City of Idaho Falls is currently accepting applications for the position of Emergency Communications Officer, Trainee. This is an entry level trainee position. Upon completion of the training program, this position performs a variety of entry level technical duties involving the use of radio and communication equipment to dispatch police, fire, and emergency personnel in response to a variety of community emergency and assistance calls.

Essential Functions:

  • Receives and coordinates all 911, police, fire, ambulance, search and rescue, and other emergency requests; receives and coordinates all non-emergency requests; relays instructions to radio units concerned; logs and types all citizen complaints.
  • Dispatches patrol cars and emergency vehicles and equipment as necessary; informs involved officers of the nature of call and provides follow up service to officers requesting additional service or information; provides ongoing communication to assure the safety of officers and emergency personnel.
  • Handles requests from officers on call for special or specific information, i.e., NCIC reports (criminal histories); follows up with appropriate department units for necessary information and relays same back to officer.
  • Keeps informed of whereabouts of officers and emergency personnel at all times; maintains records of location of each officer and time spent on call scene.
  • Broadcasts pick-up notices for wanted persons and stolen and suspect cars to officers; receives and checks inquiries for criminal record checks by using a video terminal; receives and transmits information over Teletype.
  • Conducts preliminary investigations and searches via NCIC, in-house files, FBI files, etc. and supplies requesting officer or official with results; follows up on inquires for criminal history reports and current criminal status.
  • Operates computer to maintain continuous record of communications activity, actions and disposition of emergency requests; keeps necessary logs, records and reports including incoming and outgoing calls; initiates “AlertSense” emergency calls to warn citizens and activate emergency personnel.
  • Maintains radio communications logs, and NCIC/NLETS/ILETS/ISTARS Teletype system; operates computer as needed to access and retrieve records and information; performs technical maintenance on equipment; coordinates complex repairs with system vendors and contract maintenance agency.
  • Performs related duties as required.

Requirements:

  • Graduation from high school or GED; AND One (1) year experience in a responsible work environment sufficient to demonstrate an aptitude or ability to perform above duties; OR An equivalent combination of education and experience.
  • Must be able to pass a Law Enforcement Background check.
  • Must be able to pass a polygraph examination.
  • Must be able to pass a medical and psychological evaluation.
  • Must be eligible to be POST certified with a Basic Certification within 18 months of hire date.
  • Must possess and maintain a valid Idaho Driver’s License.
  • Must be 18 years of age.
  • Upon completion of required training, must be certified as an Emergency Dispatcher (EMD, EFD) and ILETS certified.
  • Must work varying shifts. Including nights, weekends, and holidays.