Dispatcher II

Austin, TX
Austin Police Department

Salary: $22.22 – $24.77

Closing Date: 12/02/2024

Position Summary:

The Dispatcher II will be an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a City ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws and reporting damage or vandalism in the public right of way.

Essential Functions:

  1. Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
  2. Schedules and loans out pool vehicles to authorized employees.
  3. Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
  4. Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
  5. Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
  6. Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
  7. Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
  8. Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
  9. Prepares daily work log information for reports.
  10. Determines types or amount of supplies needed and places orders, accordingly.
  11. Coordinates emergency response including evacuation process.

Requirements:

  • Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Preferred Requirements:

  • Experience dispatching personnel including decision making.
  • Experience coordinating personnel by providing clear and concise communication.
  • Experience with two-way radio and understanding of radio etiquette.
  • Experience preparing written responses to customers and the input statistics into Share Point system.
  • Experience with the City of Austin’s CSR system.