Dispatcher

Salary: $21.88 – $29.62 Hourly

Position Summary:

This is a non-exempt position that reports to the Dispatch Supervisor and the Assistant Supervisor/Trainer. This position receives and dispatches routine and emergency telephone calls and radio communications from and to citizens, law enforcement, ambulance, fire and rescue, and other public safety agencies.

Essential Functions:

• Receives calls from the public requesting information or assistance. Answers all 911, emergency and non-emergency telephone calls that ring into the Communications Center (including traditional phone calls, Telecommunication Device for the Deaf, alarm companies/interpreters, text and other media calls as technology allows).
• Greets walk-ins requesting information or assistance.
• Monitors and transmits on multiple radio frequencies. Dispatches the appropriate responders (law enforcement, ambulance, fire and rescue) in response to requests, assuring accuracy and timeliness.
• Makes entries and monitors the Computer Aided Dispatching (CAD) system, assuring accuracy of the log. Provides information to responders following Standard Operating Guidelines and as requested.
• Maintains constant awareness of the public safety activities and events that are occurring in our jurisdiction.
• Maintains an awareness of the general location of all scheduled law enforcement, ambulance and fire personnel. Enters this information into the (CAD) system.
• Monitors progress on incidents, contacts other agencies, and coordinates services as needed.
• Follows all Missouri Uniform Law Enforcement System (MULES) and National Crime Information Center (NCIC) regulations.
• Maintains confidentiality with information that is accessed via Criminal Justice Information Systems, and with knowledge that is specific to our position.
• Assists officers on calls for service and traffic stops by running inquiries through MULES, NCIC, and Department of Revenue (DOR).
• Runs criminal histories, makes entries into MULES, develops source documents and distributes the information to appropriate agencies. Clears entries as appropriate.
• Monitors MULES for hit confirmations and messages that require response.
• Maintains the message and hit file, assuring accuracy.
• Knows the process and requirements for entry and activation of missing people (endangered alerts, silver, Amber).
• Provides call-outs to the Juvenile Office, Division of Family Services, Street and Water Departments, MoDot, utility companies, Animal Control, Conservation, Tow Companies and other agencies and resources as requested by public safety personnel/first responders.
• Maintains an awareness of any hazardous weather and advises senior personnel, keeping them abreast of developments. Activates weather checklist, sirens and cable alert system per Standard Operating Guidelines.
• Participates in monthly continuing education, as well as trainings and recertification as assigned.
• Assists with training new dispatchers when assigned.
• Performs clean-up and follow-up activities as needed to restore a clean and orderly working environment.

Requirements:

• Valid Driver’s License.
• U.S. Citizen with no felony convictions.
• High school diploma or G.E.D.

Preferred Requirements:

• Six to twelve months related experience or training;
• Associate’s degree or equivalent from two-year college or technical school; or equivalent combination of education and experience.