Communications Officer – Police

Norcross, GA
Norcross Police Department

Salary: $37,149.72.

Position Summary:

This position is responsible for receiving calls for assistance from the public and dispatching the appropriate emergency and non-emergency personnel. This includes all department communications’ activities including fixed and mobile radio operations, teletype, telephones, complaint desk, private communications bulletin board exchange, and messenger service within the department, as well as between the Police Department and other related agencies.

Essential Functions:

  • Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.
  • Receives and screens all incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
  • Assists the public by providing directions and information via NIXLE and the WHELEN Siren System.
  • Dispatches the appropriate emergency personnel to incident locations.
  • Monitors cameras throughout the city, within City Hall and the Police Department. Makes notifications as needed.
  • Monitors city parks via cameras/emergency callbox phones; dispatches emergency personnel as needed.
  • Assists the public by providing directions and information.
  • Participates in coordinating emergency responses and assistance from external agencies.
  • Maintains a continuous log of incoming radio calls.
  • Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into NCIC and GCIC networks, including warrants, as well as information on missing persons and stolen property; validates information as required.
  • Assists officers on duty by using the GCIC and NCIC computers to run criminal and license histories and relaying messages.
  • Testifies in court, as needed.
  • Enters information into Computer Aided Dispatch (CAD), such as calls for service from citizens and officer initiated communications.
  • Monitors, operates and manages complex communications and computer equipment.
  • May perform miscellaneous duties such as entering data from police reports to computer, and gathering information for officers.
  • Assists with the bonding process as needed.
  • Maintains daily contact with senior citizens in the Senior Watch Program and dispatches officers as needed.
  • Monitors and conducts daily tests of communication equipment for optimal performance Reports any malfunctions schedules repair or maintenance.
  • Attends all required departmental training annually.


  • High School education or GED and one to two years of experience. Equivalent combination of education and experience.
  • Possession of or ability to readily obtain GCIC/NCIC certification.
  • Employee must be able to successfully complete the Basic Communications Certification course as approved by Georgia Peace Officers Standards and Training within 6 months of appointment.