Communications Officer

Louisa, VA
Louisa County Sheriff

Salary: $40,000.00

Position Summary:

This is a technical position. The position performs complex tasks in the operation of the 911 system in the County of Louisa. Reports to the Emergency Communications Supervisor.

Essential Functions:

  • Answers and prioritizes enhanced 9-1-1 emergency and non-emergency calls for service, determining the location and nature of the incident and caller information and enters information into computer-aided dispatch system.
  • Prioritizes other activities as they relate to emergency and non-emergency call taking.
  • Processes emergency and non-emergency calls for service in computer-aided dispatch system.
  • Forwards or transfers calls to the appropriate agency or person.
  • Provides emergency medical, fire and safety instructions and advice to callers, including but not limited to, CPR, obstructed airway and childbirth instructions.
  • Assists public with information requests.
  • Prioritizes, dispatches and monitors appropriate law enforcement, fire and/or EMS units by utilizing computerized 9-1-1 telephone system, computer-aided dispatch system, computerized radio console, computerized mapping system and computerized dispatch assignment system.
  • Tracks unit and event activities in computer-aided dispatch system.
  • Monitors and communicates emergency and event related data.
  • Makes outgoing telephone calls as necessary.
  • Monitors diversion status of hospitals and notifies field units of changes in diversion status.
  • Monitors alarms and security systems, responding as appropriate.
  • Coordinates communications between multiple units, agencies and jurisdictions responding to fire, EMS and/or law enforcement incidents.
  • Simultaneously monitors and transmits on multiple radio channels, maintaining contact with and monitoring the status of field units.
  • Operates, maintain and validate data in Virginia Criminal Information Network (VCIN)/National Criminal Information Center (NCIC)/National Law Enforcement Telecommunications Systems (NLETS) databases.
  • Researches and inputs computerized data and information.
  • Operates equipment and systems within the Emergency Communications Center such as fax machine, copier, paper shredder, voice playback recorder, 911 email and instaphone.
  • Completes logs, form and other documentation as related to Emergency Communications Operations.
  • Monitors up to fifteen computer systems on up to eight computer monitors simultaneously.
  • Performs related work as assigned.

Requirements:

  • High School Diploma or equivalent required.
  • At least 18 years of age.
  • Virginia Department of Criminal Justice Services (DCJS) Basic Dispatch – certification
  • CPR – certification
  • Emergency Medical Dispatch – certification
  • VCIN/NCIC – certification
  • National Incident Management Systems levels 100, 200, 700, 800 – certification
  • Complete criminal background investigation, including fingerprinting.
  • US Citizen
  • Essential Staff Designation
  • Pre-employment physical examination, including drug test.
  • Work beyond normal work schedule, to include rotating shift-work, nights, weekends, holidays, training, scheduled and special meetings and emergency call-outs.