Communications Dispatcher Lateral

Salary: $84,714.00 – $108,078.00 Annually

Position Summary:

Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 23 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors.

Essential Functions:

• Perform a variety of disparate duties simultaneously and accurately
• Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency
• Interrogate callers to determine pertinent information, maintaining composure and working quickly under pressure
• Accurately track the status and location of police units
• Use a Computer Aided Dispatch system to enter pertinent response information and unit status data
• Retrieve and verbally relay information from various databases
• Monitor several different police radio frequencies and operate a variety of communications equipment and technology
• Communicate tactfully with the public and department employees under stressful situations.

Requirements:

• Equivalent to completion of the twelfth grade.
• All applicants successful in the background investigation screening and the Chief’s interview will be required to take and pass a City-sponsored medical examination, including a psychological evaluation, following a conditional offer of employment and prior to appointment.
• Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.