911 Police Dispatcher Trainee (20530760)

Simi Valley, CA
Simi Valley Police Department

Salary: $53,545.00-$77,223.00 Annually.

Position Summary:

Under immediate (Police Dispatcher Trainee) or general (Police Dispatcher) supervision, performs a variety of dispatching duties for emergency and non-emergency calls; dispatches police officers to calls for service; and operates a variety of communication equipment including radio, telephone, and computer systems.

Essential Functions:

  1. Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.
  2. Determine nature and location of call; determine priority of calls and dispatch units accordingly.
  3. Provide assistance, information and direction to non-emergency callers.
  4. Maintain awareness of field unit activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units on patrol.
  5. Monitor fire department frequency for emergency situations requiring police involvement.
  6. Input all pertinent radio transmissions into CAD system.
  7. Respond to field personnel resource requests; dispatch necessary resources.
  8. Retrieve information from state, county and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to officers in the field.
  9. Maintain reference library of resource materials including City and school directories; dispatch reference information to field units as requested.
  10. Keep watch commander and field supervisor informed of field situations.
  11. Monitor security gates, alarm systems and security cameras; open and close gates and doors as requested by personnel.
  12. Maintain logs and records of all calls.
  13. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.
  14. As needed, assist in the training of newly hired personnel.
  15. Maintain and update police records as required; enter missing person and stolen vehicle information into proper computer program.
  16. Perform related duties as required.

Requirements:

  • Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable
  • Police Dispatcher Trainee: Some emergency or non-emergency dispatch experience is desirable.
  • Police Dispatcher: Two years of increasingly responsible communications or dispatch experience; or Two years of law enforcement support experience utilizing one or more of the following systems: California Law Enforcement Telecommunications Systems (CLETS), Computer-Aided Dispatch (CAD), National Crime Information Center (NCIC), and/or Criminal Justice Information System (CJIS).
  • Possession of, or ability to obtain, a Peace Officer’s Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment.