Emergency Communications Officer (911 Dispatcher)

Twin Falls, ID
Twin Falls Police Department

Salary: $20.71/hour.

Position Summary:

The primary function of an Emergency Communication Officer (E.C.O.) is to answer emergency and non-emergency calls for assistance and information. Must evaluate and process requests for emergency and non-emergency service in a fast, courteous, and efficient manner using computers, multi-line telephone, radio, or 911 systems. The E.C.O. relays information to emergency response personnel, performs emergency medical dispatch, crisis intervention services and maintains contact with callers until responders arrive. The E.C.O. requires strong communication skills and the ability to provide lifesaving instructions when needed.

Essential Functions:

  • The primary function of an Emergency Communication Officer (E.C.O.) is to answer emergency and non-emergency calls for assistance and information.
  • Must evaluate and process requests for emergency and non-emergency service in a fast, courteous, and efficient manner using computers, multi-line telephone, radio, or 911 systems.
  • The E.C.O. relays information to emergency response personnel, performs emergency medical dispatch, crisis intervention services and maintains contact with callers until responders arrive.
  • The E.C.O. requires strong communication skills and the ability to provide lifesaving instructions when needed.

Requirements:

  • Must be 18 years or older at the time of employment;
  • Have a high school diploma or G.E.D. and have no disqualifying criminal history.
  • Must have some experience and/or training in clerical work or related field, the operation of standard office equipment such as a personal computer, basic software applications, and multiple-line telephone.
  • Prior experience in emergency services dispatch or communications is desirable but not required.