911 Dispatcher-Telecommunicator
Salary: $23.82 per hour.
Position Summary:
Dispatch police and fire personnel for emergency and non-emergency calls using radio dispatch equipment. Answer emergency and non-emergency calls and respond appropriately to each. Create, enter, update, and maintain records in the records management system (RMS). Effectively operate computer systems including but not limited to; Computer Aided Dispatch (CAD) system, TIME system, CIB and NCIC, Microsoft Windows and Microsoft Office systems, computerized mapping systems and access the internet to navigate land system and court information records.
Essential Functions:
- Receives, relays, and transmits emergency and non-emergency calls to police, fire, and other public safety agencies.
- Dispatch appropriate apparatus and personnel for all emergency and non-emergency calls.
- Monitor police and fire 911 calls as required.
- Initiates call-back system of personnel as required.
- Maintains a log of radio transmissions, telephone calls and other pertinent information and facts and prepares required reports.
- Maintains incident reports of complaints.
- Obtains license registration and criminal records using the TIME system.
- Maintains dispatch center work area.
- Performs other related work as assigned.
- Data entry into the department’s Computer Aided Dispatch (CAD) and records management systems (RMS).
- Encourage and provide quality service to department customers, both internal and external, through courteous, complete, and punctual attention to their needs.
- Assist the public regarding inquiries on matters related to the department.
- Act as department liaison to other law enforcement agencies, city officials, department employees and programs, and the public.
- Provide pre-arrival medical instructions.
- Monitor video feeds from cameras at city hall, city parks and other locations as necessary.
- Enter and remove warrants from TIME system/PORTALS.
- Enter and remove stolen property from TIME system/PORTALS.
- Complete money transactions (post bond for arrest warrants and in custody arrests) in the records department when records personnel are not on duty or are unavailable for other reasons.
Requirements:
- Be able to work nights, holidays, and weekends. Dispatchers get every other weekend off while working 12 hour shifts in a Pitman schedule pattern – 2 days working/2 days off, 3 days working/2 days off, 2 days working/3 days off
- U. S. Citizen, at least 18 years of age, with a valid Wisconsin driver’s license.
- High School graduate or HSED equivalent – Associate’s Degree or higher level preferred.