Public Safety Dispatcher

Chestnut Hill, MA
Boston College

Salary range: $43,900 to $54,900.

Essential Functions:

  • Receive routine and emergency calls in the Public Safety Communications Center from the BC community requesting information or police, fire, medical and other emergency services.
  • Using a computer aided dispatch system, determines the nature, location and priority of the request and dispatches the appropriate resources in accordance with established procedures.
  • Monitors alarms, video security, radio and connections to state, regional and federal computer systems and radio networks.
  • Responsible for entering, updating and retrieving information from a variety of computer systems, completing all mandated reporting requirements, and other duties may be assigned.


  • High school diploma or GED with two years work related experience or an equivalent combination of training and experience particularly in a campus environment.
  • He/she must be able to effectively multi-task in a stressful and time-sensitive environment.
  • Must be able to provide exceptional customer service, write reports and possess strong verbal and written communication skills, and proficient with using email, word documents, and other department computer systems.
  • He/she must have the ability to work independently and prioritize routine and emergency calls, to work under pressure and in stressful situations and show an overall commitment to the campus community.
  • He/she must be detail-oriented and be able to keep timely and complete logs/records/documentation, communications and other information in confidence.
  • He/she should be familiar with security, surveillance, and communications systems and appropriate safety precautions and procedures.
  • He/she must be able to work a variety of shifts to ensure 24/7 coverage.
  • He/she must currently possess, or must achieve within three months; CPR (BLS/HCP) certification.
  • Must currently possess, or must achieve within six months with department assistance, the following certifications; APCO Public Safety Telecommunicator 1, CJIS Full Access, CCURE/Genetec operator training.

Preferred Requirements:

  • Work or volunteer experience dispatching for a Police, Fire or EMS Agency. Attended APCO or equivalent courses.
  • Experience with DCJIS. Experience entering data on a CAD system (ARMS, IMC, or other).
  • One or more years as a public safety communications dispatcher in a 911 emergency operations center, police department or emergency medical services organization preferred. Knowledge of security operating systems.
  • This position is considered to be an Essential Personnel Position and is required to work during emergencies, holidays, weekends, day and night shifts and overtime.
  • No person who has been convicted of a felony or of an offense involving Chapter 94C or 209A of the Massachusetts General Laws, or similar violations in other areas, will be considered for police department employment.
  • Must pass a background investigation, including fingerprint supported records checks and must pass a professionally administered psychological exam and physical exam.