Telecommunicator – Sheriff’s Office

Bayboro, NC
Pamlico County Sheriff

Position Summary:

A Telecommunicator is responsible for answering all calls for service; emergency and non-emergency phone calls received in the County’s Emergency Communications Center. This person will react quickly with precision in response to all calls for service with professionalism, gather all pertinent information and relay information through data entry to dispatch.

Essential Functions:

  • Serves as a 911 Call Taker for the County’s Communications Center.
  • Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal control, home health, or general information concerning addresses and nature of problems; re-routes calls to the proper agency.
  • Uses CAD system to locate caller address and location.
  • Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work.
  • Provides information to the public in person and over the telephone concerning a variety of county services. Attends all required training to retain certifications.
  • Performs related duties as required.
  • Demonstrated ability to work in a secure environment.
  • Ability to communicate effectively orally and in writing. Any other duties as assigned by chain of command.
  • These statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification.
  • They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified.

Requirements:

  • Graduation from High School and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience.
  • Possess the ability to be DCI Certified.
  • Possess No Felony Record.
  • Possess the ability to be CPR Certified
  • EMD and other Certifications may be required.
  • Management in making legal and defensible personnel decisions.