Telecommunicator, Police

Chicago, IL
Chicago State University
Salary: $-$

Under general supervision of a designated supervisor, to receive, interpret, and transmit messages and information for a law enforcement agency using a variety of telecommunication equipment (such as telephone, two-way radio, teletype, and/or computer terminal).


  1. Receives and interprets in-coming citizen complaints, inquires, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers and citizens.
  2. Operates equipment of a communications control center to receive and transmit police business and emergency messages; may monitor and provide base-station service for multiple police and citizen-band radio channels.
  3. Operates terminal connected to federal, state, or local law enforcement information systems (such as Law Enforcement Agency Data System, LEADS, National Law Enforcement Telecommunications System; or National Crime Information Center) and/or a departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems.



  1. No record of conviction of a felony or a crime involving moral turpitude.


  1. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  2. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  3. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  4. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  5. Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  6. Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  7. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  8. Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  9. Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  10. Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  11. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  12. Speech Recognition — The ability to identify and understand the speech of another person.
  13. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  14. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  15. Speech Clarity — The ability to speak clearly so others can understand you.
  16. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  17. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  18. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  19. Working knowledge of National Incident Management Systems (NIMS) and/or Incident Command System (ICS).