Telecommunicator I (State-Certified)

Groton, CT
Groton Police Department

Salary: $25.49-29.22/hour.

Position Summary:

The Telecommunicator processes all emergency calls, routine calls for service, and support calls by acquiring information from citizens and other public entities requesting public


  • Applicants must have successfully completed the State Telecommunicator Certification class offered by DSET, an approved EMD program, and the AT&T 911 equipment training and possess current certification with the Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications.
  • The skills and knowledge required would generally be acquired with graduation from an accredited high school or possession of a recognized G.E.D. and three (3) years of administrative support or public customer service experience, or an equivalent combination of education, training and experience.
  • Ability to type and perform data entry on computer terminal and extract and relay information to and from callers under extreme emotional pressure.
  • Ability to understand and clearly speak the English language.
  • Ability to read maps.
  • Ability to spell, alphabetize, and catalogue.
  • Ability to perform multiple tasks and function under extreme stress.
  • Certification as an Emergency Medical Dispatcher (EMD) on the program currently used in the Town of Groton within one (1) year from date of hire.
  • Failure to obtain the required certifications within the time limits established above will result in termination.