Telecommunicator I

Goldsboro, NC
Wayne County, Sheriff

Position Summary:

Under close supervision, performs specialized radio and communications work for the Emergency Services Department, serving as telecommunicator on an assigned shift. Work involves receiving emergency and non-emergency incoming calls, dispatching appropriate personnel (Fire, EMS, Sheriff’s Office, Municipal Police Departments, Highway Patrol, First Responders, and/or Forestry Service), and operating a computer terminal connected to the Division of Criminal Information (DCI), National Crime Information Center (NCIC), the National Weather Service, and a variety of local, regional and/or state emergency response databases. Employee is responsible for dispatching units or representatives from a variety of County departments and agencies. Reports to the Communications Supervisor.

Essential Functions:

  • Operates emergency communication systems, to include Computer-aided Dispatch and to receive and transmit messages for a variety of County departments and agencies; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches necessary officials and/or advises callers of proper contact for assistance or information.
  • Monitors and operates Telephonic Device for the Deaf to communicate with hearingimpaired callers.
  • Operates a computer terminal connected to a network which includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer system; processes and maintains records of information obtained.
  • Informs emergency response personnel, Department of Transportation, local hospitals, rest homes, nursing homes and local government departments of severe weather warnings provided by the National Weather Service and other agencies.
  • Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarizes data in preparation of standardized reports.
  • Maintains a computer log of all complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports.
  • Receives and dispatches for residential and commercial fire, burglar, and medical alarms to law enforcement officials, fire fighters, and EMS per standard operating procedures; notifies key holders of activation of alarms.
  • Provides paging service for a variety of local government, departments and agencies.
  • Works rotating day/night shifts and requires on-call status to work additional shifts as needed during disasters.

Requirements:

  • Graduation from high school and some related experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Basic Telecommunicator Certification within 6 months of employment.
  • Division of Criminal Information (DCI) Certification within 1 year of employment.
  • Emergency Medical Dispatch (EMD) within 1 year of employment.
  • Ability to be certified by the North Carolina State Bureau of Investigation’s Division of Criminal Information in operation of the Division of Criminal Information Network.
  • Ability to be certified in cardiopulmonary resuscitation.
  • Must be at least 18 years of age.