Telecommunicator I
Position Summary:
Under close supervision, performs specialized radio and communications work for the Emergency Services Department, serving as telecommunicator on an assigned shift. Work involves receiving emergency and non-emergency incoming calls, dispatching appropriate personnel (Fire, EMS, Sheriff’s Office, Municipal Police Departments, Highway Patrol, First Responders, and/or Forestry Service), and operating a computer terminal connected to the Division of Criminal Information (DCI), National Crime Information Center (NCIC), the National Weather Service, and a variety of local, regional and/or state emergency response databases. Employee is responsible for dispatching units or representatives from a variety of County departments and agencies. Reports to the Communications Supervisor.
Essential Functions:
- Operates emergency communication systems, to include Computer-aided Dispatch and to receive and transmit messages for a variety of County departments and agencies; receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches necessary officials and/or advises callers of proper contact for assistance or information.
- Monitors and operates Telephonic Device for the Deaf to communicate with hearingimpaired callers.
- Operates a computer terminal connected to a network which includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer system; processes and maintains records of information obtained.
- Informs emergency response personnel, Department of Transportation, local hospitals, rest homes, nursing homes and local government departments of severe weather warnings provided by the National Weather Service and other agencies.
- Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarizes data in preparation of standardized reports.
- Maintains a computer log of all complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports.
- Receives and dispatches for residential and commercial fire, burglar, and medical alarms to law enforcement officials, fire fighters, and EMS per standard operating procedures; notifies key holders of activation of alarms.
- Provides paging service for a variety of local government, departments and agencies.
- Works rotating day/night shifts and requires on-call status to work additional shifts as needed during disasters.
Requirements:
- Graduation from high school and some related experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Basic Telecommunicator Certification within 6 months of employment.
- Division of Criminal Information (DCI) Certification within 1 year of employment.
- Emergency Medical Dispatch (EMD) within 1 year of employment.
- Ability to be certified by the North Carolina State Bureau of Investigation’s Division of Criminal Information in operation of the Division of Criminal Information Network.
- Ability to be certified in cardiopulmonary resuscitation.
- Must be at least 18 years of age.