Telecommunicator – 911 Dispatcher

Salary: $40,886.59 Annually

Position Summary:

Are you ready to be the pivotal link between distress calls and rapid response as an Emergency Dispatcher? Utilize state-of-the-art E-911 systems to dispatch Fire, EMS, and Police according to global standards, ensuring swift assistance for both emergency and non-emergency calls while facilitating seamless agency coordination for enhanced community safety.

Essential Functions:

• Receives incoming emergency calls on the E-911 system
• Using established procedures, identifies needs of caller
• Logs incoming calls and dispatch-related information into an automated system (CAD)
• Maintains records of calls in the event of terminal failure
• Gives medical and/or safety instructions over the phone per established protocols; works to calm panicked callers
• Dispatches units for multiple jurisdictions
• Enters information pertinent to incoming calls; Maintains records of calls in the event of terminal failure

Requirements:

• Graduation from high school or GED
• One (1) year of experience related to public interaction in a safety, government, or industry program; or an equivalent combination of education and experience.
• Typing test of 35 correct words per minute and successful completion of Criticall testing (administered through the County Human Resources Office) are required.