Telecommunicator – 911 Dispatcher

Fayetteville, NC
Cumberland County Sheriff

Salary: $40,886.59 Annually.

Essential Functions:

  • Receives incoming emergency calls on the E-911 system
  • Using established procedures, identifies needs of caller
  • Logs incoming calls and dispatch-related information into an automated system (CAD)
  • Maintains records of calls in the event of terminal failure
  • Gives medical and/or safety instructions over the phone per established protocols; works to calm panicked callers
  • Dispatches units for multiple jurisdictions
  • Enters information pertinent to incoming calls; Maintains records of calls in the event of terminal failure

Requirements:

  • Graduation from high school or GED
  • One (1) year of experience related to public interaction in a safety, government, or industry program; or an equivalent combination of education and experience.
  • Typing test of 35 correct words per minute and successful completion of Criticall testing (administered through the County Human Resources Office) are required.