Telecommunicator

Wake Forest, NC
Wake Forest Police Department

Salary: $53,024.00 – $82,267.00 Annually

Position Summary:
Performs responsible telecommunications and varied clerical work for the public safety functions of the Town.

Essential Functions:

  • Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs, or general information.
  • Identifies the location of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit; transfers appropriate calls to the 911 system.
  • Operates a variety of electronic equipment to maintain contact with police, fire, and rescue personnel and other law enforcement units; chooses which police unit to dispatch based on the location of the caller; dispatches officers to answer requests for assistance using computer-aided dispatch (CAD); provides information about the situation as it develops and/or background information from the DCI system.
  • Operates a computer terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain driver’s history, vehicle registration data, and criminal record information.
  • Maintains communications logs and reports, including the nature of calls, actions taken, and the times involved.
  • Answers emergency utility calls and routes them to the appropriate department or on call person.
  • Ability to monitor the dispatch of volunteer fire and rescue by Raleigh/Wake 911; transfers appropriate calls to County Sheriff or state patrol.
  • Monitors activities of officers on patrol and makes radio contact to ensure safety.
  • Types information into the CAD systems.
  • Enters and removes warrants and other DCI items.
  • Serves as the after hours contact for the electrical department for customers who have had their power disconnected.
  • Prints photos of offenders for officers.
  • Monitors GPS computer.
  • Maintains records of electrical, water and sewer call outs.
  • May compile information from police reports for periodic state, local and federal reporting purposes.
  • May maintain case files, type police reports, and make copies of accident and related reports for the public.
  • Performs other related duties as required.

Requirements:

  • High School graduate or GED required and two years of experience as radio or telephone switchboard operations, dispatching, public contact, or clerical/technical work experience with proficiency in typing a minimum of 30wpm and/or computer keyboard techniques and skills.
  • Must have or be able to be certified by the State of North Carolina as a DCI Operator within a reasonable time of appointment in this class.
  • Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.
  • Must be able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.
  • Must possess the visual acuity to operate computer equipment and maintain and review manual written records.