Telecommunicator

Bourne, MA
Barnstable Sheriff's Department

Salary: $33.04-$41.85Hourly

Position Summary:

The Telecommunicator is responsible for all duties that are associated with our regional emergency communications center. Telecommunicators are tasked with monitoring a variety of radio channels and telephone lines, processing emergency and non-emergency calls for service, and performing ministerial duties relative to public-safety communications.

Essential Functions:

  • Responsible for management and proper operation of all equipment and systems associated with our regional emergency communications center.
  • Monitors and processes all calls for service received through our regional emergency communications center in accordance with dispatch standards and standard operating procedures and Massachusetts regulation 560 CMR 5.00.
  • Performs all associated duties in a timely and efficient manner.
  • Ensures complete, accurate, and timely call-creation in our CAD system when applicable.
  • Accurately documents all matters related to the position as they occur.
  • Participates in all training required of the Telecommunicator position.
  • Assists in the training of new telecommunicators, 9-1-1 call takers, and CMED operators upon qualification as needed.
  • Reviews all applicable policies and procedures of the agency on a schedule set forth by the Director of Emergency Communications or Assistant Director of Emergency Communications.
  • Complies with all policies and procedures associated with the regional emergency communications center and the Barnstable County Sheriff’s Office.
  • Observes the chain of command and following all lawful orders of superiors.
  • Conducts themselves at all times, in a professional, courteous and ethical manner befitting an employee of this agency.
  • Ability to work well with others, teamwork is the cornerstone in the delivery of emergency services in the Communications Division.
  • Actively participates in shift coverage for any vacancy that may occur, this may include forced overtime.
  • Performs all duties related to the position of CMED operator and 9-1-1 call taker as needed.

Requirements:

  • A High School Diploma or equivalent certificate is required.
  • CPR and First Responder certification is required. Certifications can be obtained through on-the-job training(s).
  • APCO-PST1 certification is required.
  • A minimum of years (1) years of experience in public safety dispatching or call taking is preferred.
  • APCO-EMD certification is preferred but not required.
  • Or equivalent education and experience.
  • Experience Pay is available.