Telecommunicator

Greenville, NC
Greenville Police Department

Salary: $40,435.20 Annually

Position Summary:

You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel. Your contributions will make a real difference in the lives of those you serve. Take the first step towards an exciting and rewarding career in public safety.

Essential Functions:

  • Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
  • Enters calls for service into a computer-aided dispatch computer.
  • Operates two-way radio to maintain contact with police cars and other law enforcement units.
  • Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers.
  • Maintains current the location of officers to assure their safety.
  • Monitors National Weather Service reports and N.C. State Highway Patrol.
  • Dispatches personnel to answer requests for assistance.
  • Maintains radio contact with Pitt County Sheriff’s Department, county police, East Carolina University, Public Safety, Pitt County Fire Control, Greenville Fire/Rescue, and the City’s Recreation and Parks, Public Works, and Engineering departments.
  • Receives calls on alarms from monitoring stations of business alarms within the City.
  • Provides information concerning locations of neighborhoods, businesses, roads, and streets.
  • Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information.
  • Maintains various communications logs and telephone requests for service.
  • Monitors traffic cameras located throughout the City.
  • Monitors City Hall and Greenville Police Department’s building security system to include monitors located in the parking lots of both buildings.
  • Answers and fills out tip sheets from Crime Stoppers calls.
  • Maintains daily duty work log containing necessary operating information.
  • Operates personal computer and computer terminals as needed.
  • Performs other related duties as assigned.

Requirements:

  • High school diploma or GED, supplemented with some training in the use of communications equipment; and
  • Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field;
  • Emergency communications experience preferred.
  • Must have the ability to type clearly at a rate of at least 35 words per minute.
  • Must be willing and able to work rotating 12-hour day or night shifts or permanent 12-hour day or night shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year, including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large-scale events.
  • Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen.