Telecommunicator

Louisburg, NC
Franklin County Sheriff

Salary: $43,584.00 – $45,763.00 Annually

Closing Date: 4/28/2025

Essential Functions:

  • Answers 9-1-1 voice and TTY telephone calls requesting emergency services. Questions callers to determine the nature and location of the problem, extracts and records essential information and delivers emergency medical dispatch protocols; calls back disconnects to determine nature and location of the problem and enters appropriate information.
  • Receives routine calls and personal requests for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems.
  • Dispatches, via radio console or other electronic means, emergency and other calls requiring law/fire/rescue/EMS assistance; maintains strict radio discipline at all times; complies with FCC regulations and agency guidelines in the transmission of all radio traffic.
  • Operates equipment to maintain contact with and monitor activities of various emergency services personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency services personnel; relays updated information as it is received to appropriate field units.
  • Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and related work.
  • Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken, and the times involved; and generates reports for recovered or stolen property, missing persons, and residence checks.

Requirements:

  • High School Diploma or its equivalent from an accredited institution; some experience in communication systems involving telephone, 2-way radio, computer display terminals and associated keyboards and control devices; and having experience with a high level of public contact, preferably under emergency conditions; basic Windows skills, the ability to type proficiently (preferably at least 30 wpm), professional customer service skills and strong multi-tasking abilities.
  • Must possess a valid North Carolina driver’s license upon hire.
  • Must have the ability and willingness to work 12-hour shifts including day, night, weekend, holiday hours and inclement weather.
  • Must be Division of Criminal Information (DCI) certified and Emergency Dispatch (EMD, EFD, EPD) certified or have the ability to become certified within 1 year of employment and maintain certification throughout employment.
  • Must complete Basic Telecommunicator training and NIMS training within 1 year of employment.