Telecommunicator

Salary: $19.4524/hr

Position Summary:

Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the 911 Communications Supervisor.

Essential Functions:

• Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
• Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system. Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel; provides pre-arrival and post-dispatch instructions.
• Provides directions to responding units using computer mapping system
• Serves as liaison to various agencies including on-call personnel, Sheriff’s office, home health and hospice, Social Services, courts, etc.
• Answers non-emergency and after hours calls for various departments.
• Maintains communication logs and reports including the nature of calls, actions taken and time involved.
• Provides requested information to local attorneys and the Sheriff’s office
• Performs pager announcements for emergency medical services open shifts and information.
• Testifies in court on calls taken
• Maintains resource manuals, records and files; maintains the cleanliness of the office.

Requirements:

• High school diploma or GED and minimal experience, or equivalent combination of education and experience.
• Possession of or ability to obtain Emergency Medical Dispatch, Division of Criminal Information, and CPR certification within six months of employment