Telecommunicator

Salary: $17.94/hr.

Position Summary:

Performs responsible clerical and public safety work dispatching emergency calls and assisting the public.

Essential Functions:

• Receives routine and emergency telephone calls and personal requests for assistance on multiple lines concerning crimes, fires, public utilities, or general information; obtains needed information concerning nature of problem; dispatches police calls; pages after hours utilities staff; transfers other emergency and non-emergency calls to proper location.
• Performs customer service work for the Police Department assisting visitors with information, procedures, obtaining accident reports and other needs.
• Operates emergency equipment to maintain contact with public safety personnel; dispatches staff to answer requests for assistance and emergency incidents; receives and transmits information and messages; tracks police and fire staff for safety and location.
• Operates Division of Criminal Information (DCI) terminal to send and receive messages and research information regarding criminal histories, vehicle identification, and crimes.
• Maintains an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved; maintains a variety of manual logs of information regarding fuel, vehicle usage, community service, citation books, animal control activities, lost and found, etc..
• Provides information to the public over the telephone and in person concerning a variety of city services; provide copies of accident and other appropriate reports to the public.
• Updates CAD records with new addresses, businesses, and other information.
• Type records, reports and otherwise assist other departmental staff; maintain a variety of records, logs, data, etc.; perform data entry to update data files.

Requirements:

• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking and hearing.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.
• Must possess the visual acuity to operate computer equipment, and to maintain and review manual written records.
• Certification or the ability to obtain certification by the State of North Carolina as a DCI Operator within three months of appointment to this classification.

Preferred Requirements:

• Graduation from high school and some related communications, dispatching or reception work experience; or an equivalent combination of education and experience.