Telecommunicator

Bakersville, NC
Mitchell County County Sheriff

Salary: $34,505 – $51,759

Position Summary:

Mitchell County is accepting applications from qualified applicants for the position of a full-time Telecommunicator. This position performs responsible public safety communications and administrative support work for multiple Public Safety Agencies while serving the emergency and routine needs of the citizens, workers, and visitors in Mitchell County.

Essential Functions:

  • Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.
  • Operates a variety equipment and technology, including computer-aided-dispatch to maintain contact with personnel from law enforcement agencies, emergency medical services, fire and rescue, social services and other agencies responding to emergency calls; dispatches personnel to answer requests for assistance utilizing Emergency Medical Dispatch (EMD), Emergency Police Dispatch (EPD) or Emergency Fire Dispatch (EFD); provides information about the situation as it develops and/or background information from the DCI system.
  • Operates terminal connected with state and national agencies to obtain driver’s history, vehicle registration data and criminal record information; checks warrants.
  • Documents all information within the Computer Aided Dispatch system.
  • Monitor’s activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and departmental messages.
  • Works during times of disaster, natural or man-made causes.
  • Performs other related work as required.

Requirements:

  • Graduation from high school.
  • Experience in customer service and public contact; communication and dispatching experience is preferred; or equivalent combination of education, training and experience that provides the required skills, knowledge and abilities. ICS 100, 200, 700 and 800.
  • A valid North Carolina driver’s license is required.
  • Ability to obtain DCI Operator certification by the State of North Carolina as available.
  • Ability to obtain certification as Public Safety Telecommunicator, EMD, EPD, EFD, and CPR certification within six months.
  • Must be able to perform sedentary work exerting up to 10 pounds of force; work occasionally requires standing, walking, sitting, speaking or hearing.
  • Must possess the visual acuity to operate computer equipment, and maintain and review written and computerized records and reports.