Telecommunications Operator

Salary: $17.45/hr – $23.61/hr.

Position Summary:

Under the supervision of the Communication Operator Supervisor, a Telecommunications Operator receives complaints from the public concerning crimes and/or police emergencies, and broadcast orders to police radio patrol units in vicinity to investigate complaint. Must be able to handle multiple tasks.

Essential Functions:

• Handle incoming calls; emergency and non-emergency.
• Must be able to multi-task.
• Relay instructions or questions from remote units.
• Record calls, broadcasts and complaints received.
• Operate TLETS computer systems.
• Coordinate all police, fire, ambulance and other emergency requests; relay information to radio unit concerned.
• Transmit and receive messages between divisions of own agency and other law enforcement agencies.
• Operate telecommunication device for the hearing impaired.
• Monitor alarm systems.
• Contact police officers to verify assignment locations.
• Must be willing to work nights, weekends and holidays.

Requirements:

• Must have good communication skills; requires a calm demeanor in responding to customer questions/and or complaints, and dealing with the general public in everyday activities.
• Must receive Basic Telecommunications Operator certificate within one year of employment.
• Must pass a medical physical examination and drug test.
• Must pass a criminal background check.
• Must pass a psychological exam.
• Applicant will be considered permanently disqualified if they have a: felony conviction; felony deferred adjudication; Class A misdemeanor conviction; Class A misdemeanor deferred adjudication; and family violence conviction.
• Applicant will be considered disqualified for 10 years if they possess: Class B misdemeanor; and Class A misdemeanor deferred adjudication.
• Applicant will be considered disqualified until disposition if they possess: indictment for any criminal offense.
• High School diploma or GED.
• Valid Class C Texas State Driver’s License and safe driving record.
• Knowledge of proper public contact and telephone etiquette.
• Knowledge of modern office procedures, methods and computer equipment.
• Knowledge of filing alphabetically, numerically, by category and chronologically.
• Knowledge of basic principles and procedures of record keeping.
• Skills in typing various documents and correspondence.
• Skills in operating various types of office equipment including computers and adding machines.
• Ability to tactfully respond to requests and inquiries from the general public, other departments, and employees.
• Ability to learn City and department policies and procedures.
• Ability to simultaneously perform a variety of clerical functions.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
• Ability to prepare and review a variety of correspondence and reports.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to flexibly adapt to a variety of work situations and interruptions.
• Ability to remain calm under stressful situations.
• Ability to type at a speed necessary for successful job performance.
• Ability to work independently in the absence of supervision.
• Ability to use and operate a vehicle and other miscellaneous office equipment.
• Ability to work within established guidelines.
• Ability to perform repetitious tasks.
• Must participate in employee performance evaluations in accordance with the City of Bay City Employee Guidelines for City Employees and Bay City Police Department Manual.
• To perform this job successfully, the person in this position must be able to perform each essential duty satisfactorily.