Telecommunications Operator

New Braunfels, TX
Comal County Sheriff's Office

Salary: $47,715.20 – $49,628.80 Annually

Position Summary:

This position requires a thorough working knowledge of dispatch and telecommunication procedures. The individual has daily communication with the public and other law enforcement agencies, operates radio equipment, operates multi-line telephone system, and operates 9-1-1 emergency phone system for Comal County. May assist Telecommunication Supervisor with validations and other operations. This position is part of a 24-hour a day / 7 day per week operation.

Essential Functions:

  • Monitor all radio channels at a console, receive information via radio, telephone, and/or 9-1-1, and dispatch proper authorities as necessary.
  • Dispatch primarily for Comal County Sheriff’s Office, Garden Ridge Police Department, Texas DPS, Texas Parks & Wildlife, Comal County Animal Control, Comal County Constables, Canyon Lake Fire Dept. and EMS, Bulverde Fire Dept., Spring Branch Fire Dept., Bulverde-Spring Branch EMS and Bracken Fire Dept. and other agencies as necessary.
  • Utilize TLETS II (Texas Law Enforcement Telecommunication System) systems for a person, vehicle, article, gun and boat inquiries, entries, modifications, and/or wanted or stolen confirmations. Utilize the TLETS II system to format and disseminate broadcast messages to other Texas stations regarding urgent police matters.
  • Maintain accurate records of Officer and/or Unit status at all times.
  • Maintain accurate records for all calls dispatched using a computer-aided dispatch (CAD) system.
  • Communicate with other Law Enforcement Agencies and/or Personnel daily.
  • Attendance is an essential function of the job.

Requirements:

  • High school diploma or GED equivalent is required.
  • Must pass a basic skills assessment entry exam, typing test, criminal history background check, and drug screen, medical and psychological exam.
  • Individual must possess typing skills with a minimum of 50 words per minute.
  • One (1) year of experience in dispatch operations and TLETS II Certification is desirable.
  • A valid Texas driver’s license and certification as a Telecommunication Officer by the Texas Commission on Law Enforcement (TCOLE) is required within the first year of hire.
  • Must meet the minimum standards for enrollment and initial licensure with the Texas Commission on Law Enforcement.