Telecommunication Officer [Dispatcher]

Freeport, TX
Freeport Police Department

Position Summary:

All municipal employees will be expected to show and maintain a high level of initiative, enthusiasm, and motivation towards the improvement of ALL aspects of the Freeport community. Employees will also be expected to be available for work, to report to work in a dependable and timely fashion, and to be physically and mentally fit to do their assigned work.

Essential Functions:

  • Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems;
  • Processes and evaluates information received, prioritizes calls and dispatch required units and/or agencies;
  • Monitors and coordinates police unit activity and assignments via police radio frequencies;
  • Maintains status and locations of public safety personnel;
  • Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment;
  • Creates and maintains automated or manual logs of public safety communications activity;
  • Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes;
  • Enters and maintains files for persons or property pending apprehension/recovery;
  • Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
  • Keeps informed of departmental regulations, policies and procedures;
  • May assist in providing on-the-job training for Telecommunications Officers and submit progress reports and evaluations on trainees.
  • Knowledge of public service activity and methods of local government;
  • Knowledge of computer technology and equipment;
  • Knowledge of law enforcement terminology and procedures;
  • Knowledge of geography for the City of Freeport and surrounding areas;
  • Knowledge of English language for spelling and proper word usage;
  • Skill in multi-tasking- coordinating simultaneous mental, manual and visual activities;
  • Skill in observing situations analytically and objectively and relaying details accurately;
  • Skill in communicating using two-way radio and telephone equipment.

Requirements:

  • Complete at least a high school diploma or GED.
  • 18 years of age minimum age requirement.
  • Pass a physical exam, drug test and background check.
  • The ability to communicate well with general public, supervisors, and co-workers.
  • Must have a valid driver’s license with good driving record.
  • Complete the Basic Telecommunication’s Course within 6 months of employment.