Sheriff’s 911 Communications Officer II-Laterals Only

Salary: $62,994.00 – $86,268.00 Annually

Position Summary:

The County of Riverside Sheriff’s Office is seeking experienced 9-1-1 Dispatcher Sheriff’s Communication Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply.

The Sheriff’s 911 Communications Officer II is the full journey level class in the Sheriff’s 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff’s Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.
This class is distinguished from the class of Sheriff’s 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff’s 911 Communications Officer II is further distinguished from the Senior Sheriff’s 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff’s Communications Officers and is responsible for their initial and ongoing training.
Essential Functions:

• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.

• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.

• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.

• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.

• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.

• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

Requirements:

• Education: Possession of a high school diploma or equivalent (e.g., GED).
• Experience: Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff’s 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.
• Certification: A valid POST Dispatch Certification is required.
• Competitive: Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.
• Knowledge of: The functions, operations, rules, and regulations of the Sheriff’s Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
• Sheriff’s 911 Communications Officers are required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
• Must meet minimum requirements for Sheriff’s Communications Officer I and possess California Peace Officers Standards and Training (POST) Basic Dispatcher Certification.
• Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour.
• Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam. Candidates with ongoing negative contacts with law enforcement will not be considered for hire.