Public Safety Telecommunicator

New Brunswick, NJ
Rutgers University

Salary: $43,504.440 – $59,246.810.

Essential Functions:

  • Monitors, receives, and coordinates all communications with public safety field personnel from University Public Safety Headquarters, including emergency 9-1-1 calls and non-emergency phone calls.
  • Handles both in-person and telephone inquiries from the public.
  • Refers calls or dispatches assistance as appropriate.
  • Provides medical pre-arrival instructions for calls received via 9-1-1.
  • Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
  • Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

Requirements:

  • Requires a high/vocational school diploma or equivalent, plus two years clerical experience.
  • Must be a certified 9-1-1 operator or receive certification within 90 days of employment.
  • Requires the ability to record and maintain data in computerized and non-computerized formats.
  • Must be able to communicate effectively.
  • Must have effective client service skills.
  • In accordance with New Jersey State law, applicants must agree to undergo and authorize the university to conduct fingerprint, criminal history and/or child abuse record checks with various law enforcement agencies, including but not limited to: the Federal Bureau of Investigation, Identification Division and/or the New Jersey Division of State Police, Bureau of Identification.
  • Must pass a physical examination.
  • Must pass a psychological examination.
  • Must complete continuing education credits to maintain certifications required to perform essential functions of the position.
  • Applicants must also assume any costs incurred by the university associated with the background investigations whether required by statute or not.

Preferred Requirements:

  • Radio communications or dispatcher experience, and professional computer experience are preferred.