Public Safety Telecommunicator Trainee

Salary: $35,000.00 Annually

Position Summary:
Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergencies assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites: does other related duties as required.
Essential Functions:

• Receives telephone or other electronic requests for emergencies assistance.
• Learns to obtain, verify, and record location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
• Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data.
• May be required to access foreign language interpreter service for non-English speaking callers.
• Maintains a reassuring, calming manner with callers to obtain required information.
• Persuades emergency callers to stay on the line.
• In response to medical emergencies is trained in the provision of first aid or CPR instructions to stabilize the medical condition of people until arrival of professional medical assistance.
• Refers non emergency situations to other appropriate public or private agencies.
• May dispatch non emergency personnel or equipment.

Requirements:

• Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee Mobility is necessary to perform essential duties of the position.
• Knowledge of methods for operating communications systems after a period of training.