Public Safety Telecommunicator Trainee

Salary: $35,000.00 Annually

Position Summary:
Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergencies assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites: does other related duties as required.
Essential Functions:

• Receives telephone or other electronic requests for emergencies assistance.
• Learns to obtain, verify, and record location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
• Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data.
• May be required to access foreign language interpreter service for non-English speaking callers.
• Maintains a reassuring, calming manner with callers to obtain required information.
• Persuades emergency callers to stay on the line.
• In response to medical emergencies is trained in the provision of first aid or CPR instructions to stabilize the medical condition of people until arrival of professional medical assistance.
• In nonmedical emergencies may provide precautionary instructions and advice to help ensure the personal safety of people and/or to minimize loss of property pending arrival of fire, police, or other assistance.
• Refers nonemergency situations to other appropriate public or private agencies.
• May dispatch nonemergency personnel or equipment.
• Relays information or instructions to field units via radio or mobile data terminal.
• Learns to utilize video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data
  relating to the emergency.
• Determines the appropriate type of agency(ices) to respond to the specific emergencies or call for assistance.
• Learning to utilize radio, telephone, and computerized or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on preestablished response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans.

Requirements:

• Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee Mobility is necessary to perform essential duties of the position.