Public Safety Telecommunicator Trainee

Salary: $27.15 – $35.43 Hourly

Position Summary:

Individuals hired by the City as Public Safety Telecommunicator Trainees, as a condition of continued employment, must complete the 911 Public Safety Telecommunicator Program and pass the Florida Certification Exam within eleven and one-half (11-1/2) months of appointment to the position; and must also successfully complete call taker, teletype, and dispatch training within thirty-six (36) months of appointment to the position. This position handles incoming emergency and non-emergency calls on an ACD system using a computer aided dispatch system. Work includes receipt and transmission of radio messages, and dispatching police units to emergency or non-emergency situations throughout the City and surrounding areas. Employees work rotating shifts which cover 24 hours each day and include holidays and weekends. This position requires a three (3) year commitment.

Requirements:

• Possess a valid high school diploma or GED equivalency.
• Have good oral and written communication skills.
• Be familiar with computers using a Microsoft Windows operating system.
• Have excellent customer service skills (at least 6 months experience).
• Have accurate typing skills.
• Be able to effectively multi-task.
• Acknowledge this position is designated as Emergency Critical (EC) and if hired into this position, you must be immediately available to the department before, during, and after a declared emergency and/or disaster.