Public Safety Telecommunicator Trainee

Salary: $40,000 starting.

Position Summary:

The Mercer County Emergency Services Department is seeking motivated individuals for the position of Public Safety Telecommunicator Trainee. This is a rewarding career in public service, where you will play a vital role in ensuring the safety and well-being of the community. As a trainee, you will receive comprehensive training, including one-on-one guidance, to prepare you for the demanding and essential work of answering 9-1-1 emergency calls and dispatching Fire and EMS resources. This role is perfect for individuals who are passionate about helping others, thrive in high-pressure environments, and seek long-term career growth in public safety. No prior dispatching experience is necessary, and we are committed to providing all the training and support needed for success.

Essential Functions:

• Answer and respond to 9-1-1 emergency calls for service, dispatching appropriate fire and EMS units.
• Operate and monitor radio channels to communicate with emergency personnel.
• Use computer-aided dispatch (CAD) software and 9-1-1 phone software to process and manage calls.
• Ensure the accurate and timely dispatch of emergency units, prioritizing based on urgency.
• Maintain clear and effective communication under pressure, multi-tasking between phone, radio, and computer systems.

Requirements:

• Ability to read, write, speak, and understand English.
• High School diploma or equivalent.
• Valid New Jersey driver’s license.
• Strong multitasking skills, with the ability to type and communicate on the phone or radio simultaneously.
• Ability to work effectively under pressure, including handling distractions and stressful situations.
• Must be willing to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime.
• Required to successfully complete training and obtain certification by the NJ Office of Emergency Telecommunications Services (OETS) for NJ Basic Public Safety Telecommunicator and NJ Emergency Medical Dispatcher as a condition of continued employment. Training classes will be provided.
• Appointees who successfully complete the 12-month training period will be eligible for advancement under Civil Service Commission procedures to the title of Public Safety Telecommunicator 1.