Public Safety Telecommunicator – Lateral

Salary: $79,860.00 – $97,152.00 Annually

Position Summary:

The Police Department is responding to the growing needs of the City with our Public Safety Telecommunicator – Lateral opening. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.

Essential Functions:

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
• Manage multiple calls at a time while prioritizing them for response.

Requirements:

• High school diploma or G.E.D.
• Two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch, desired
• Washington State Patrol’s ACCESS certification must be completed within 6 months of hire.
• Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.