Public Safety Telecommunicator II

Sacaton, AZ
Gila River Indian Community

Salary: $25.47 – $30.72 Hourly.

Position Summary:

The Public Safety Telecommunicator II (PST-II) performs specialized work in radio dispatching calls. The PST-II will also have advanced knowledge and abilities in receiving emergency telephone calls. Using highly technical computer aided dispatch systems (CAD) and multi-channel radio/paging consoles, PST-II’s must act quickly, efficiently, calmly, and accurately to dispatch and coordinate emergency responder resources and process incoming emergency calls. PST-II’s are expected to observe all local, state, and federal laws as well as established policies and guidelines that direct them in meeting department goals. This class is subject to shift work; ability to work nights, weekends and holidays is required.

Essential Functions:

  • Coordinates the response of multiple agencies; and communication between response agencies.
  • Monitors the status of on-scene responders and dispatches additional resources or support services as needed; and incoming radio messages.
  • Analyzes and verifies information provided by telephone company computer databases.
  • Provides instructions to the caller to help guard their safety as well as others at the scene; rendering medical aid to the sick and injured until the arrival of EMS.
  • Interviews all emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance using a telephone switchboard according to established rules and procedures. Performs responder safety checks as required by guidelines.
  • Dispatches fire units, police cruisers, ambulance and other necessary emergency and non-emergency vehicles in order to aid officers in the field or the general public in emergency or non-emergency situations using radio communication, text-telephones and computer aided dispatch (CAD) system.
  • Responsible for the management of callers by keeping them calm and providing instructions to keep them safe, as well as others at the scene. Communicates with special needs callers; including callers from a diverse demographic background.
  • Complete CAD masks and type messages to be used for future reference using information received from the teletype and radio or telephone conversations on a computer keyboard with speed and accuracy as the information becomes available to maintain accurate reference files.
  • Determines appropriate emergency response jurisdiction and availability of nearest unit to dispatch; using incoming and outgoing radio transmission to monitor and track a unit as an ongoing process throughout the shift. Appropriately transfers or routes call for emergency services to outside jurisdictions.
  • Make request for ambulances, tow vehicles, firefighting, sheriff, police and allied agency units and other emergency services to assist emergency personnel in the field using radio communications as requested or required by Officers or other emergency personnel.
  • Conducts criminal history background checks and Department of Motor Vehicle inquiries; including confirming, locating and sending dispositions on individuals, vehicles, property and other items recovered by the agency in accordance with department policies and procedures.
  • Maintains the NCIC/ACIC databases; by making entries, modifications, cancellations, and clearances of files
  • Maintain daily operating log of incoming and outgoing transmissions to track and monitor different aspects of calls according to established rules.
  • Performs janitorial duties of the Communications Center.
  • Perform other related duties as assigned.

Requirements:

  • High School Diploma or GED and two (2) years of experience in public safety dispatching.
  • Must successfully pass a one (1) year probationary period.
  • Must pass typing test with score of 45 wpm net and score an 80% on the designated testing process of the Gila River Police Department.
  • Must maintain a valid Arizona Criminal Justice Terminal Operator Certification.
  • Must maintain certification in the following approved courses; NIMS ICS-100 & NIMS-700.
  • Must obtain and maintain certification in approved courses: Public Safety Telecommunicator, Cardiopulmonary Resuscitation, Advanced Law Enforcement, Advanced Fire Dispatching and Emergency Medical Dispatch within six (6) months of hire date.
  • Required to pass a criminal background check; which includes fingerprinting, polygraph test, and drug screening.