Public Safety Telecommunicator I or II

Salary: $53,414.40 – $81,931.20 Annually

Position Summary:

Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.

Essential Functions:

• Answers incoming emergency and non-emergency calls by telephone or radio.
• Prioritizes calls for service and determines appropriate personnel to respond.
• Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.
• Maintains status and awareness of police units and monitors alarms.
• Provides detailed call information to Police Officers as needed.
• Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.
• Routes non-emergency telephone calls to employees or prepares messages.
• Enters incident information into records management system.
• Prepares a variety of reports regarding calls received and response taken.
• Confirms outstanding warrants for other agencies and clears active warrants as directed.
• Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).
• Enters stolen property, missing or wanted persons and protective orders into NCIC/TCIC.
• Sends teletypes to other agencies for warrant confirmations or general information.
• Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.
• Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.
• Performs other related duties as assigned.

Requirements:

• High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
• Must pass a post-offer pre-employment drug screening and Criticall test.
• Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.
• May be required to acquire additional certification.